PHONE TREE

When calling into our office (909) 948-0777 please listen closely to the options you have available. Many of our calls are able to be handled by simply listening to the information we have available on our phone tree. Please have your homeowner ID# (found on your coupon book and all statements) and the name of your community available when calling our office. You may dial one of our extensions at any time (located under Option 8). Below is a list of options you have available when calling our office.

Option      Description

1               Office Hours, Address and Fax Number

• If you need to know general information about our office such as the info above, simply press Option 1 and you will hear a detailed message providing our general information.

2               How to Respond to a Violation or Hearing Notice

• If you have just received a violation or a hearing notice and are not sure what to do, please press Option 2 and a detailed message will explain this process. Please note that all communication in regards to a violation or hearing has to be in writing. Management is not permitted to discuss any compliance issues over the phone. Your responses will be added to our Owner Tracking Report and forwarded to your Board of Directors.

• If you would like to receive a statement in the mail from our accounts receivable department please press Option 3 and you will be transferred to a mailbox where you can leave your information and a statement will be mailed to you. Some homeowners simply want a printout of their statement and leaving a voicemail is a quick way to receive it (mailed within 1 business day).

4             To Receive Information on Our Firm and Services that We Offer

• If you are a homeowner/board member and interested in obtaining a bid from Haven Management LLC to manage your community, please press Option 4 and leave your information in our marketing mailbox that is checked hourly by our office manager. The more details, the better.
• New Vendors seeking information on how to be added to our vendor list should sign up on our vendor mailing list (please check our website).

5            Escrow Department

• If you are a real estate agent, broker, mortgage lender, homeowner, etc and are currently involved or will soon be in a transaction regarding a property that we manage, please press Option 5. All necessary information (Rules & Regulations, CC&R's, HOA monthly assessments, etc.) is available at http://www.condocerts.com/
• Please note that Haven Management legally has 10 days to respond to all inquiries (Civil Code 1368 Paragraph A Section 8B).

6             Emergency Paging System

• If the call is an emergency such as a broken gate, electrical problem, broken sprinklers, etc and requires immediate assistance, please press Option 6 to be connected to our Emergency Paging System and our on-call manager will assist you (24/7).

7             General Mailbox

• If you just have a general question or would like to leave a general message please press Option 7 to go to our general mailbox. Our general mailbox is checked several times an hour and your information will be forwarded to the appropriate management team member.

8             **For a List of Extensions**

Ext: 100 - Jeannie Harvey - Management Team 

• In addition to being a central part of our management team, please go to this extension if you need info on architectural applications, keys and gate remotes.

Ext: 101 - Dan Saldana - Account Manager and President of Haven Management LLC

• Dan Saldana also oversees our escrow department

Ext: 102 - Jackie Copeland - Account Manager

Ext: 103 - Damen Perry - Account Manager, Office Manager and Director of Marketing

Ext: 104 - Yaci Perry - Accounts Payable Department/Management Team

• If an invoice has not been paid or if a vendor has a question about an invoice please go to this extension. Also go to this extension if you need to update your vendor files with us (liability insurance, workers comp, contractor's license, etc).

Ext: 105 - Nadine Gump - Account Manager and Vice President of Haven Management LLC

Ext: 107 - Yraci LeGaspe - Accounts Receivable Department, Management Team and Lien & Legal

• Please go to this extension if there is a question on your statement or HOA assessments. If you are simply requesting a statement then please go to Option 3 at the beginning of our phone tree.

Ext: 108 - Cybil Kryszewski - Account Manager

0                  To Speak With an Operator

• The operators are here to help direct your call to the appropriate extension or mailbox in case you are not sure which department you need to reach. Please be sure to have your homeowner ID# and the association you are calling in regards to available when dialing the operator so they can better service your call and transfer you to the appropriate extension and/or mailbox.